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Conflict Management Level 3

Deliver high-quality and impactful conflict management with our leading qualification.

Ensuring individuals have the skills and confidence to handle conflict is increasingly important in today’s workplace. That means there’s increasing demand to deliver courses on the subject.

Based on our vast experience of developing a range of popular conflict management qualifications, we have designed a course that will give you the skills!.


The Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF) has been designed for trainers who want to deliver scenario-based conflict management training, particularly those delivering training in a customer-facing role.


The qualification also meets the requirements of the Security Industry Authority (SIA) for those delivering the licence to practice qualifications, which include scenario-based conflict management training.


Topics covered:

  • How communication can be used to solve problems and reduce the likelihood of conflict
  • Factors that influence human responses in conflict situations
  • How to reduce risks and good practice to follow after conflict situations


Entry requirements

 • must be aged 18 and over

 • hold a suitable teaching/training qualification (or recognised equivalent) for example: - Level 3 Award in Education and Training (QCF or equivalent) - Level 3 or 4 Preparing to Teach in the Lifelong Learning Sector Evidence of the learner’s teaching/training qualification should be auditable and available for external quality assurance monitoring. It is advised that learners have a minimum of level 2 in literacy.


The total qualification time (TQT) for this qualification is 43-hours and of this 32-hours is recommended as guided learning (GL).



Conflict Management Level 3

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