This package of 3 short online courses offer the opportunity to learn new skills that you mind find helpful at this time.
Teams in the workplace take many forms and sizes. You will learn what teamwork is, and the different types of team and group personalities. It will equip you with the tools to build effective relationships, highlight positive and negative characteristics and what motivates a team. Finally, you will understand the importance of self-analysis, reflection and the importance of feedback that ultimately leads to effective and efficient teamwork.
Unfortunately, from time to time, we all find ourselves in a conflict situation. Knowing how to effectively and confidently diffuse such situations is vital to reduce the risk of threatening or abusive behaviour in the workplace.
Effective conflict management can improve engagement amongst employees, ensure that customer experience is not damaged, and create better relationships, both internally and with customers, that result in a more talented, productive workforce.
Infection Prevention and Control:
This course is designed to help you understand how to prevent and control infection and why it is important to do so.
The course begins by teaching the different pathogens that cause infection. It then outlines how infections occur, the factors that can make a person more vulnerable to infection and the steps you can take to prevent infections from occurring. Learn how your own health and hygiene could pose a risk to people that you care for and support and understand the procedures that should be followed to reduce risks when dealing with hazardous spills, waste and linen.
What you will need to do the courses:
You will need to have access to a laptop or PC but you can do the courses in your time when it suits you. Each course should take no more than 40 minutes each.
Once you have booked your place you will be sent information on how to access the courses. Please allow a couple of days for your booking to be processed.
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